Please review these terms and conditions carefully before making a reservation.

By booking with La Isla Mentawai, you agree to be bound by the following terms and conditions

Booking Confirmation: A reservation is only confirmed upon receipt of the required deposit and issuance of a booking confirmation by La Isla Mentawai.
Deposit Requirements: A deposit of 60% of the total booking fee is required to secure the reservation.
Final Payment: The balance of the booking fee is due 20 days prior to the arrival date. Failure to make this payment may result in the cancellation of the booking.
Payment Methods: We accept payments via debit or credit card on-site, international bank wire transfer, and cash.

Cancellations by the Guest:

Cancellations made more than 60 days prior to arrival will receive a full refund, minus a 20% Processing fee.
Cancellations made within 30 days prior to arrival will receive a 50% refund.
Cancellations made within 20 days of arrival are non-refundable. A rescheduling of stay may apply depending on dates and availability.

Cancellations by La Isla:

In the unlikely event that we must cancel your booking, a full refund will be provided, or alternative accommodations will be arranged.

No-Show Policy: If you fail to arrive on the scheduled date, the reservation will be considered a no-show, and no refunds will be issued.

Conduct: Guests are expected to conduct themselves in a respectful and responsible manner. La Isla Mentawai reserves the right to terminate a stay without refund if a guest exhibits inappropriate behavior.
Damage and Loss: Guests are responsible for any damage to the property or loss of items during their stay. Fees may be applied for repairs or replacement of damaged items.
Personal Belongings: La Isla Mentawai is not responsible for any personal belongings left behind after check-out.

Health Requirements: Guests should be in good health, as our remote location and surf-focused amenities may not be suitable for those with certain medical conditions.
Liability: La Isla Mentawai is not liable for any personal injury, loss, or damage to personal property during your stay. We recommend that guests obtain travel insurance.

Surf Equipment Rental: Guests may rent surf equipment for an additional fee. Guests are responsible for the equipment and will be charged for any damages.
Surf Coaching and Photography: Surf coaching and photography services are available upon request and subject to availability.
Waiver and Assumption of Risk: Surfing involves certain risks. By participating in surfing activities or renting equipment, guests assume all risks associated with these activities and agree to release La Isla Mentawai from any liability. Guest are expected to follow and pay attention safety indications provided by our trained staff.

Availability of Services: Additional services, such as board rental, surf coaching, and video & surf photography, are subject to availability and may require advance booking.
Changes to Services: La Isla Mentawai reserves the right to alter or discontinue additional services without notice, if necessary.

We respect your privacy and are committed to protecting your personal information. By booking with us, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

La Isla Mentawai reserves the right to amend these terms and conditions at any time without notice. The updated terms will be effective upon posting on our website.

If you have any questions or need further clarification, please contact us at laisla.mentawai@gmail.com

Terms & Conditions